“Personal data” refers to all types of personal information. “Personal information” refers to “any information, whether recorded in a material form or not, from which the identity of an individual is apparent or can be reasonably and directly ascertained by the entity holding the information, or when put together with other information would directly and certainly identify an individual”, and includes sensitive personal information and privileged information.
Why do we collect your personal data?
To enable us to comply with our corporate policies in relation to data subjects as well as with the requirements under the Data Privacy Act, it is important that we collect, use, store and retain your personal data only as is reasonable and necessary for a declared and specific purpose stated in the pertinent consent forms.
In general, we are using your data for any of the following purposes:
Other uses by nature of our transactions
In addition, from the general uses mentioned above, we may use your personal information depending on your transactions with us for any of the following means:
A) When you want to become a part of our team:
B) When you become our guest:
C) When you join our Fitness Club program:
D) When you become part of the Club Epicure reward program:
E) When you are an accredited supplier or a potential supplier:
What type of personal data do we collect?
We collect information to provide you with details and information regarding our products, services, and promotions. We process information also to respond to your enquiries or manage future interactive user function. The common type of data collected by the Hotel from you generally includes the following:
You are responsible for ensuring that all data, whether personal information, sensitive personal information or privileged information, you submit to the Hotel is accurate, complete and up-to-date.
How we collect, acquire or generate your data?
We collect data when you:
Do our websites use web analytics?
Cookies are small files that our website puts on your personal computer (PC) to store information about your preferences. Cookies can improve your browsing experience by allowing our website to remember your preferences or letting you avoid signing in each time you visit our website. If you don't want our website to store cookies on your PC, you can block cookies. But blocking cookies might prevent some pages from displaying correctly, or you might get a message from our website letting you know that you need to allow cookies to view our website.
For you to fully enjoy your visit and browsing experience, only non-identifiable web traffic data are collected and analyzed, including:
Use the options in your web browser if you do not wish to receive cookies or if you wish to set your browser to notify you when you receive cookies. Click on the "Help" section of your browser to learn how to change your cookie preferences. If you disable all cookies, you may not be able to take advantage of all the features of this website.
What about the links to third-party websites?
Who we share your personal data with?
As a general rule, we are not allowed to share your data to third-parties except in limited circumstances as listed below.
By giving your consent, you authorize the Hotel to disclose your personal data to accredited/affiliated third parties or independent/non-affiliated third-parties, whether local or foreign in any of the following circumstances:
This means we might provide your personal data to the following:
The Hotel is very sensitive to privacy issues and it is especially careful in its communications with children. The Hotel would never directly collect personal data from children without the parent's consent.
Personal data pertaining to children and collected from their parents is used by the Hotel or other entities that provide technical fulfillment or other services to the Hotel (for example, services intended to improve our services/web sites, and fulfilling requests or administering promotions). These personal data are not sold.
Meanwhile, we urge parents to regularly monitor and supervise their children's on-line activities.
How we protect your personal data?
Where and how long do we keep your personal data?
All data are preserved in accordance with the following retention standards:
Personal data are stored in our facilities located in the Philippines and are retained in accordance with the above parameters, industry standards, laws and regulations, unless you request that your personal data be deleted from our systems, databases and hardcopies immediately. Once deleted, your personal data will no longer be searchable or included in anonymous searches and will be completely removed from all the storage location
The Data Protection Officer may, however, choose not to grant access or correct information based on the request following laws and regulations. He/she will give the individual a written notice that sets out the reason for the refusal.
How can you access, correct and update the personal data we have about you?
Our contact details are as follows:
Esperanza Street corner Makati Avenue, Ayala Center, Makati City
Office: +63 2 811 6888
You may also lodge a complaint before the National Privacy Commission (NPC). For further details, please refer to NPC’s website: https://privacy.gov.ph/mechanics-for-complaints/.
Any action to a request for correction, erasure and/or objection to process your personal data as it appears in our records is subject to applicable laws and/or the DPA, its IRR and other issuances of NPC.